T-Mobile

Reviews about T-Mobile

• Eva Birk

  Jul, 25 2018
  ★ ☆ ☆ ☆ ☆
  I've been on the customer service line 8 times in the month since purchasing an ipad here and changing our lines to T mobile. I have:
  1) Had an extra phantom ipad line added, which the original attendant noted, but failed to remove. (extra $20 a month).
  2) I asked to be added as an authorized user to my account and had this request confirmed by the "authorized user" 3 different times - that didn't stick.
  3) My ipad stopped having fast data, unclear why because we were only using "binge on" service, and minimal internet browsing. We tried to add more data over the phone 3 TIMES, which did not work. THe Fourth time I called it appeared that instead of adding from 2 to 6 gigs that month, they went to 20 GIGs for the next month, which would have charged us $90!!!! AN EXTRA $60. WTF. We never asked for it.
  4) Removing the extra fantom ipad line took 2 more calls, just ended this morning.
  
  So happy I switched! Greeeeat service Tmobile. Either their online product addition system is totally messed up or the staff are totally incompetent. Either way this has taken up more than enough of my time. BEWARE. IF YOU ASK THEM TO CHANGE ANYTHING ON YOUR ACCOUNT THERE IS A 2% CHANCE IT WILL ACTUALLY HAPPEN.

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