The Home Depot

Reviews about The Home Depot

• Jonathan Bigler

  Feb, 01 2018
  ★ ☆ ☆ ☆ ☆
  This does reflect on the syore but on whoever they use to schedule time to get an estimate. My wife and I came in on 1/6 to get a carpet estimate and measure for our new home. The store lady, Diane, was willing to assist and set up so that we could get this estimate on 1/8 between 9am and 11am, which worked with our timetable.
  
  Unfortunately, that is where the good part of this review ends. I got a call at 7am from Yina who said I have to take an 8am slot. The house we bought still has tenants in it, and I explained this to Tina. I called her up buy she said no I have to take the 8am slot. I asked her to put me in the number two slot which without notifying me, put me on hold and put me through a person with no customer service skills. In frustration, I hung up the phone. I did not give my time slot away. Sknce at this point Home Depot was unwilling yo budge I contacted the tenants who were gracious enough to change their schedule. I called Home Depot back yo sey it is ok only to find that they gave the timeslot away. At this point I am so frustrated with Home Depot that I doubt I will ever shop here again. This includes the carpet. I have six people lined up on HomeAdvise vying for my business. I got a carpet sample and that is all I need from them.

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